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Quality Monitoring
Nortel Quality Monitoring Manuals
Manuals and User Guides for Nortel Quality Monitoring. We have
7
Nortel Quality Monitoring manuals available for free PDF download: Installation Manual, User Manual, Quick Reference Manual, Release Note, Reference Manual
Nortel Quality Monitoring Installation Manual (164 pages)
Product Release 6.01
Brand:
Nortel
| Category:
Software
| Size: 2.44 MB
Table of Contents
Revision History
4
Table of Contents
5
Getting Started
7
In this Chapter
7
Intended Audience
8
How to Get Help
9
Getting Help through a Nortel Distributor or Reseller
10
Software and Documentation Version Numbering
11
Installation Overview
13
Nortel Quality Monitoring Overview
14
System Requirements
16
Client Requirements
17
Component Co-Residency
19
Installation Prerequisite Checklist
21
Installation Procedures
23
Nortel Quality Monitoring Server Installation
25
Nortel Quality Monitoring Server Overview
26
Before You Begin the Installation
27
Installing the Server Software
29
Creating the Nortel Quality Monitoring Database
51
Final Steps for the Nortel Quality Monitoring Server Setup
56
Upgrading to Release 6.01
61
Nortel Quality Monitoring Client Installation
65
Nortel Quality Monitoring Client Overview
66
Before You Begin the Installation
68
Installing the Client Software
71
Populating the Database
81
Nortel Quality Monitoring Agent Installation
89
Nortel Quality Monitoring Agent Overview
90
Before You Begin the Installation
92
Installing the Agent Software
93
Making Configuration Changes after Installation
102
Installation Guide
103
Verifying the Installation
105
Basic Test Procedures
106
Troubleshooting Tips
108
Quality Monitoring in a Citrix Environment
113
Overview
114
Setting up the Quality Monitoring Client
115
Setting up the Nortel Quality Monitoring Agent
118
Checking the Quality Monitoring Server Settings
120
Setting the Citrix Application Security Policy
122
Problems and Resolutions
123
Silent Agent Installation
129
Overview
130
Properties for Configuration
131
Feature List
142
Quality Monitoring Faqs
147
Notification System
153
Feature Description
154
Installation and Configuration
156
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Nortel Quality Monitoring User Manual (68 pages)
Product Release 6.01
Brand:
Nortel
| Category:
Software
| Size: 0.28 MB
Table of Contents
Revision History
4
Table of Contents
5
Getting Started
7
Intended Audience
8
Getting Help from the Nortel Web Site
9
Getting Help over the Phone from a Nortel Solutions Center
9
How to Get Help
9
Getting Help through a Nortel Distributor or Reseller
10
Software and Documentation Version Numbering
11
Introduction
13
Benefits of Nortel Quality Monitoring
14
Nomenclature and Hardware
17
Nortel Quality Monitoring Implementation
18
Server Configuration
21
Nortel Quality Monitoring Server as a Service
22
Running in Console Mode
23
Shutting down the System
25
Server Executables
26
Server Software Architecture
29
Server.ini
30
Process.ini
48
Voice.ini
49
Voice Channel Distribution
50
Database Structure
51
Database Server Function
52
Nortel Quality Monitoring Internal Database Structure
53
Database Relationships
64
Index
65
Nortel Quality Monitoring Quick Reference Manual (56 pages)
Nortel Quality Monitoring Software: Quick Reference
Brand:
Nortel
| Category:
Software
| Size: 0.32 MB
Table of Contents
Quick Reference Guide
3
Revision History
4
Table of Contents
5
Getting Started
7
About this Guide
8
How to Get Help
9
Software and Documentation Version Numbering
11
Quick Reference
13
In this Chapter
13
Introduction
15
Logging on
16
Nortel Quality Monitoring Client Window
17
Using the Media Player Toolbar
18
Using the Play Time Toolbar
21
Adding or Removing Application Icons
22
Selecting a Display from the Location Drop-Down Menu
23
Working with Display Columns
25
Live Monitoring
27
Replaying Recorded Calls
29
Using the Stop Watch
30
Exporting Calls
31
Exporting Calls Via E-Mail
33
Using Find
36
Using Filters
38
Creating a Filter
39
Using a Previously Created Filter
40
Using Date Limit
41
Copying and Moving Calls from Journal Files to Call Buckets
43
Copying and Moving Calls from Call Buckets to Journal Files
45
The Scheduler Utility
47
Creating a Schedule
48
Filling out an Evaluation Form
50
Logging off
51
Index
53
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Nortel Quality Monitoring User Manual (52 pages)
Server Specification Guide
Brand:
Nortel
| Category:
Software
| Size: 0.17 MB
Table of Contents
Revision History
4
Table of Contents
5
Getting Started
7
About this Guide
8
How to Get Help
9
Getting Help through a Nortel Distributor or Reseller
10
Software and Documentation Version Numbering
11
Server Specifications
13
In this Chapter
13
Nortel Contact Recording IP Recorder
14
Nortel Contact Recording TDM Recorder
23
Quality Monitoring with Co-Resident Call Record Card
30
Duplicate Media Stream/Ip-Based Solution with Nortel Contact Recording and Nortel Quality Monitoring Co-Resident
34
Duplicate Media Stream/Ip-Based Solution with Nortel Quality Monitoring Only
39
Nortel Database / Viewer Server and Nortel Database / Viewer / Archive Server
44
Nortel Archive
48
Server Specification Guide
52
Nortel Quality Monitoring Reference Manual (48 pages)
Product Release 6.01
Brand:
Nortel
| Category:
Software
| Size: 0.34 MB
Table of Contents
Revision History
4
Table of Contents
5
1 Getting Started
7
About this Guide
8
How to Get Help
9
Getting Help through a Nortel Distributor or Reseller
10
Software and Documentation Version Numbering
11
2 Graphs and Reports
13
In this Chapter
13
Overview
14
Agents on a Question Graph and Report
16
Group Detail Graph and Report
19
Group Detail (Consolidation) Graph and Report
22
Group Summary Graph and Report
27
Group Summary (Consolidation) Graph and Report
30
Multi-Groups on each Question Graph and Report
32
Multi-Groups on each Section Graph and Report
35
Trend over Time Graph and Report
38
Activity Graph and Report
41
Index
45
Graphing and Reporting Guide
48
Nortel Quality Monitoring Release Note (50 pages)
Product Release 6.01
Brand:
Nortel
| Category:
Software
| Size: 0.44 MB
Table of Contents
Revision History
4
Table of Contents
5
Getting Started
7
In this Chapter
7
About this Guide
8
How to Get Help
9
Getting Help through a Nortel Distributor or Reseller
10
Software and Documentation Version Numbering
11
Critical Procedures and Recommendations
14
Available Documents
15
System Requirements
16
Fixed Issues
17
Limitations in Release 6.01
40
Known Issues and Workarounds
41
Upgrading to Nortel Quality Monitoring 6.01
43
Upgrading to Nortel Quality Monitoring
43
Upgrading the Nortel Quality Monitoring Database Via Dbutil32.Exe
44
Problem Resolution
47
Nortel Quality Monitoring Reference Manual (22 pages)
Quick Tips for Evaluations Guide Product Release 6.01
Brand:
Nortel
| Category:
Software
| Size: 0.11 MB
Table of Contents
Quick Tips for Evaluations Guide
3
Revision History
4
Table of Contents
5
Getting Started
7
Quick Tips for Evaluations Guide
7
In this Chapter
7
About this Guide
8
How to Get Help
9
Software and Documentation Version Numbering
11
Quick Tips for Evaluation
13
Introduction
14
Adding a Header Field
15
Answer Schemes
16
Exporting and Importing a Form
17
Dynamic Sections
18
Defining Header/Section Relationships
20
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