Section B: Switching To Standby For A Planned Change - Nortel Contact Center Multimedia Installation And Maintenance Manual
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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October 2007
Section B: Switching to Standby for a
In this section
Overview
Step 1. Disconnect Server A from the network
Step 2. Promote Server B
Step 3. Associate the new reporting server
Step 4. Configure the external Web server
Step 5. Configure the Contact Center Agent Desktop
Step 6. Disable Server A
Step 7. Confirm the Multimedia services
Installation and Maintenance Guide
planned change
Changing the Active server
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