Configure Inbound E-Mail Settings - Nortel Contact Center Multimedia Installation And Maintenance Manual

Configuring e-mail settings and routing

Configure inbound e-mail settings

You can perform this optional configuration if you are licensed for e-mail
contacts.
You can configure optional e-mail settings, such as:
how frequently you scan the e-mail server for new messages
where the attachments are stored
what text is searched when you use keywords for rules
Configuring the e-mail settings
Use the E-mail Configuration window to configure these settings:
The Mailbox Scan Interval is the interval between the scans are made to
the e-mail server to check for new e-mail messages. The default value is 60
seconds.
The Attachment Files are the locations on the Contact Center Multimedia
server where the attachments to e-mail messages are stored. A URL is
provided for agents to access the folder on the Web server. These values are
provided by default.
To change these folder names, you must ensure that the new folder exists on
the file system with the correct path to the folders, the folder is shared, a
parallel IIS virtual folder is created, and that all of the permissions are
correct. No verification is performed in the Multimedia Administrator
application to ensure that the new values are correct, so the values need to
checked carefully. The default values for the folder, where <Servername> is
the name of the Contact Center Multimedia/Outbound server, are:
Inbound URL: http://<Servername>/inboundattachment
Inbound Share: \\<Servername>\inboundattachment
Outbound URL: http://<Servername>/outboundattachment
1086 Contact Center Multimedia/Outbound
Standard 7.16