Step 17. Create A Windows User For Each Agent - Nortel Contact Center Multimedia Installation And Maintenance Manual

Migrating Contact Center 6.0 to a new server

Step 17. Create a Windows user for each agent

You created the Windows users in your contact center during the configuration
of your old Contact Center Multimedia server. If you are not adding or changing
Windows users in your contact center, then proceed to Step 18. "Configure the e-
mail server" on page 746.
A Windows user account defines the actions a user can perform. Each user needs
to be created on the Domain used by the Contact Center for Agent resources
You must be logged on as the Domain Administrator or a member of the
Administrators group to create user accounts.
Configuring the user accounts
1 Log on to the relevant domain controller with administrative privileges.
2 Click Start > All Programs > Administrative Tools > Active Directory
Users and Computers.
3 Select the Domain used for Contact Center Agent Resources.
4 On the Action menu, click New > User.
5 Complete the relevant user details such as first name, last name, and user
logon name and then click Next.
6 Enter and confirm the user password, and then click Next.
A Microsoft Exchange e-mail mailbox for users is not required by Contact
Center Multimedia, however, you can create a mailbox for the agent
depending on your user requirements.
7 Review the user details.
8 Click Finish to create the Windows user.
Security
To improve the security of a password, use at least two of these elements:
uppercase letters, lowercase letters, and numbers. The more random the
sequence of characters, the more secure the password.
744 Contact Center Multimedia/Outbound
Standard 7.16