Configure Visual Contact Alerts - Nortel Contact Center Multimedia Installation And Maintenance Manual

Configuring the Contact Center Agent Desktop

Configure visual contact alerts

You can configure your Contact Center Agent Desktop so that an agent can see
the incoming contact when it arrives at their desktop. You can configure the
Contact Center Agent Desktop to come to the front of the desktop to cover all
current windows, and give focus to the Contact Center Agent Desktop window
so that actions in other windows are stopped. To give focus to the window, the
Bring to Front check box must be selected.
To configure the visual alert
1 In the Contact Center Multimedia Administration window, expand Contact
Center Multimedia.
2 Expand Agent Desktop Administration.
3 Double-click Agent Desktop Configuration.
1186 Contact Center Multimedia/Outbound
Standard 7.16