Nortel Contact Center Multimedia Installation And Maintenance Manual page 1097
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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October 2007
To change the encoding for the outgoing e-mail
1
In the Multimedia Administrator application, expand Contact Center
Multimedia.
2
Expand E-mail Administration.
3
Double-click Outgoing E-mail Encoding.
Result: The Outgoing E-mail Encoding dialog box appears.
4
In the Encoding list, select the type of encoding you want to use.
5
To select the Latin 9 encoding for replies, select the Reply to Latin 1 as
Latin 9 check box.
Note: Nortel recommends that only contact centers in Europe use Latin 9
encoding.
6
Click Save.
7
Restart the CCMM Email Manager service by doing the following:
Installation and Maintenance Guide
Configuring e-mail settings and routing
1097
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