Nortel Contact Center Multimedia Installation And Maintenance Manual page 1607

October 2007
licensing
30
refreshing installed updates
registering
customers
258
related documents
about
41
addenda
53
remote desktop connections
enabling
67
using
54
reporting
associating the server
changes from previous releases
configuring Multimedia server
requesting
a scheduled callback
a text chat
265
an immediate callback
requirements
,
clients
31 112
configure mailboxes on e-mail server
configuring agent phonesets
hardware and software documentation
installer experience
installing Multimedia software
server operating system
servers
31
time to install Multimedia software
time to upgrade server
resetting
agent passwords
1176
resources
adding, importing
importing
171
mapping terminals to workstations
mapping users to addresses
mapping users to contact center users
mapping users to terminals
responses
,
configuring
1092 1152
problems with
1316
restoring
original server configuration
recovering a
1244
restoring the database
retrieving information from CCMS
Installation and Maintenance Guide
1201
151
37
150
268
269
124
122
52
40
49
35
50
292
,
1318
,
447 795
187
191
195
193
1010
1225
200
reviewing
customer contact history
License Manager
1304
migrated e-mail mailboxes
rolling back
security policy
1276
route points
acquiring in CCMA
adding in CCMA
144
configuring for contact types
creating in CCMA
definition
202
rules
about
1099
activating
1120
adding auto-responses
archiving
1236
closing contacts
222
configuring for multiple mailboxes
configuring office hours
configuring output actions
configuring priority
configuring skillsets for
configuring system delivery failure
creating a rule for a single mailbox
deleting
1121
determining the status of
inactive
1120
inputs
1105
printing summary
selecting keyword groups
selecting skillsets
1115
sequence
1100
type of contact
1116
using auto-responses in
using sender groups
viewing sequence and status
running
scheduled backups
Security Configuration Wizard
S
sample customer interface Web site
configuring properties for
263
501
145
207
200
1134
1122
1116
1132
1116
1115
222
1102
1101
1119
1107
1116
1110
223
1221
1272
277
Index
1607