Step 6. Configure The Contact Center Agent Desktop - Nortel Contact Center Multimedia Installation And Maintenance Manual
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Changing the Active server
Step 6. Configure the Contact Center Agent
Desktop
Inform your agents who use the Contact Center Agent Desktop or Outbound
Campaign Management Tool to connect to Server B.
While your contact center is using Server A, the agents access the desktop
application using the URL http://Server A/agentdesktop/ccad.exe. While Server
B is running as the Active server, agents must use http://Server B/agentdesktop/
ccad.exe, where Server B is the name of your server.
988
Contact Center Multimedia/Outbound
Standard 7.16
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