Nortel Contact Center Multimedia Installation And Maintenance Manual page 1179
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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October 2007
4
Click New.
Result: The Custom Field dialog box appears.
5
In the Field box, type the label for your custom field.
6
Click Save.
Changing a custom field
1
In the Contact Center Multimedia Administration window, expand Contact
Center Multimedia.
2
Expand Agent Desktop Administration.
3
Double-click Customer Custom Fields.
4
Click Edit.
Result: The Custom Field dialog box appears.
5
In the Field box, change the label for your custom field.
6
Click Save.
Installation and Maintenance Guide
Configuring the Contact Center Agent Desktop
1179
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