Overview - Nortel Contact Center Multimedia Installation And Maintenance Manual

Alarms and events

Overview

This chapter describes the support of Simple Network Management Protocol
(SNMP) traps with Contact Center 6.0.
Windows provides a Simple Network Management Protocol (SNMP) agent,
which runs as a service on the Contact Center Multimedia/Outbound server. You
can use this service to forward events to a Network Management System (NMS)
on your network. To do so, you must do the following tasks:
Ensure that Contact Center 6.0 products are generating sufficient events for
new and existing features. These events must be registered correctly so they
can be viewed correctly in Windows Event Viewer.
Configure the Windows SNMP service on the server. See "Configure the
Windows SNMP service on the server" on page 1253.
Select the types of events to be forwarded to the NMS. See "Use the Event
to Trap Translator to select events" on page 1255.
Configure the NMS, according to your NMS documentation.
1246 Contact Center Multimedia/Outbound
Standard 7.16