Nortel Contact Center Multimedia Installation And Maintenance Manual page 1132

Configuring e-mail settings and routing
Configuring rule output actions
An e-mail that matches a particular rule must be assigned to a skillset, or closed.
An auto-response can also be created to reply to the e-mail.
To configure the output actions
1 In the Rule Name box, type the name of your rule. The name of your rule
must be unique.
2 In the Skillset box, select a skillset to assign the contact to if the contact
matches the rule.
Note: If you select This rule will close the Contact, you must select a
skillset.
To add a skillset, perform the following steps
a. Under Skillsets, click More.
b. Select the first skillset you use to route multimedia contacts.
1132 Contact Center Multimedia/Outbound
Standard 7.16