Nortel Contact Center Multimedia Installation And Maintenance Manual page 1084
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Configuring e-mail settings and routing
domain in the format: domain\user (pre-Windows 2000) or user@domain
(post-Windows 2000) in the Mailbox Name box.
Example: To enter the e-mail address sales@nortel.com, in the Mailbox
Name box type sales, and in the E-mail Domain box type nortel.com.
Example: To enter the e-mail address sales@europe.nortel.com, in the
Mailbox Name box, type europe\sales or sales@europe.nortel.com, and in
the E-mail Domain box, type europe.nortel.com.
6
In the Password box, enter the password for the mailbox.
Attention: When you change a password on the e-mail server, you must
update this password in the Multimedia Administrator.
7
In the Confirm box, type the same password you typed in the Password
box.
8
In the Display Name box, type the name you want to appear in the e-mail
From address (for example, sales department).
9
In the POP3 Server box, ensure that the host name of your POP3 server is
selected.
10
In the SMTP Server box, ensure that the host name of your SMTP server is
selected.
11
Select the Enabled or Alias option.
Select the Enabled option to include the e-mail mailbox in the set of
mailboxes from which incoming e-mail is retrieved.
Select the Alias option to configure this mailbox as an alias. The
address of an alias can be used in rules configuration and outbox
mapping, but a recipient box configured as an alias address not contain
e-mail.
12
In the Process Up to box, enter the maximum number of e-mail messages
the mailbox can accept every time it scans the database. You can enter a
different value for this variable for each mailbox. The default value is 10.
13
Select the Use alternative username for SMTP Authentication box if you
are configuring an inbox as an alias. If SMTP authentication is enabled on
your e-mail server, and you are using aliases, you log on to the SMTP
server with a different user name.
14
In the Username box, type the SMTP server logon name.
Note: You can have mailboxes on multiple e-mail servers. You can have
multiple e-mail servers for e-mail or fax messages, load balancing, and
1084
Contact Center Multimedia/Outbound
Standard 7.16
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