Nortel Contact Center Multimedia Installation And Maintenance Manual page 1168

Configuring Web communications settings
c. Click Send both Agent-initiated Contacts and Customer
d. In the address box, type the e-mail address for the outgoing e-mail.
e. Click Save.
f.
3 In the Contact Center Multimedia Administrator application, expand
Contact Center Multimedia.
4 Expand WebComms Administration.
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Responses from this E-mail address.
This e-mail address must be defined as a mailbox on the E-mail
Manager.
Result: The changes appear in the Skillset to Mailbox Mappings tab of
the Outgoing E-mail Configuration dialog box.
Click OK to close the Outgoing E-mail Configuration dialog box.
Contact Center Multimedia/Outbound
Standard 7.16