Step 16. Configure Phonesets On The Switch For Each Agent - Nortel Contact Center Multimedia Installation And Maintenance Manual

Migrating Contact Center 6.0 to a new server
Step 16. Configure phonesets on the switch
for each agent
Note: You configured the phonesets in your contact center during the
configuration of your old Contact Center Multimedia server. If you are not
adding or changing phonesets in your contact center, then proceed to Step
17. "Create a Windows user for each agent" on page 744.
You must ensure that the phonesets are configured on the switch. For more
information, see the Contact Center, Communication Server 1000/Meridian 1
and Voice Processing Guide.
You need to configure phonesets for agents that handle voice or outbound
contacts. Agents who handle only e-mail contacts do not require a phoneset.
Checklist for agent phonesets
To configure agent phoneset terminal numbers (TN) on the switch for use with
the Communication Control Toolkit, you must complete the tasks in this
checklist.
CS 1000/Meridian 1 for the agent
Create a terminal number (TN) entry for each contact center agent
as per instructions in the Contact Center Manager Server
Installation and Maintenance Guide.
Ensure that key 0 has Automatic call distribution call (ACD)
functionality. TNs can be configured with a Contact Center
Manager Server-specific ACD queue or a normal ACD queue used
for both voice and media.
If you are enabling outbound or scheduled callback dialing, ensure
that a personal Dialed Number (DN) key is created on the contact
center agent phoneset.
742 Contact Center Multimedia/Outbound
Standard 7.16
Done
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