Nortel Contact Center Multimedia Installation And Maintenance Manual page 1087

October 2007
Outbound Share: \\<Servername>\outboundattachment
ATTENTION
The Auto-Number Outgoing E-mail is the customer identification number
and contact identification number and can optionally be included in the
message subject of all e-mail messages.
For example, the e-mail subject contains RE: Enquiry [<AD1234>]
{5555}, where AD denotes the email was sent by the agent desktop, 1234 is
the customer id and 55555 is the contact id. In the case where a thread of
conversation occurs, the format is RE: Enquiry [<AD1234>] {5555}
{55556}.
The Include E-Mail Body in Keyword Search specifies the keyword
search for rules is applied to both the subject and the body of the e-mail
message. You can also select the number of characters in the e-mail
message you want to search.
Installation and Maintenance Guide
Risk of backup failure
Nortel recommends that you use the default attachment
locations defined during installation. If required, you can
choose a different location for the inbound and outbound
shared e-mail folders. If you choose a different location,
you must ensure that you:
Create the inbound e-mail attachment folder with the
path MailAttachments/Inbound.
Create the outbound folder with the path
MailAttachments/Outbound.
Share the inbound and outbound folders with the users
CCMMOPSUSR and IUSR_<Servername>.
Configure the NTFS access to the inbound and
outbound folders for CCMMOPSUSR and
IUSR_<Servername>.
Configure the correct folders in the e-mail attachment
locations in the Multimedia Administrator application.
Configuring e-mail settings and routing
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