Nortel Contact Center Multimedia Installation And Maintenance Manual page 1235

October 2007
Archiving by outbound campaign
You can only archive one complete campaign at a time. If you attempt to archive
an active campaign, you receive an error message. The Archive utility archives
campaign level information such as the agent script and associated questions to a
file named CampaignArchive.txt, and the all of the contact data associated with
the campaign, such as the responses to script questions and disposition code data
to a file named ContactArchive.txt.
A log file of the archive, ArchiveLogFile.txt, is stored in the archive folder you
choose.
1 On the Contact Center Archive & Restore Utility window, click
Archive\Restore Outbound Campaigns.
2 Click the Archive Outbound Campaign tab.
3 In the Campaign List, click the outbound campaign you want to archive.
4 Click the right arrow to move the selected campaign to the list of campaigns
to archive.
5 To include customer data for the contacts in the outbound campaign, select
the Archive Customer Data check box.
6 In the Archive Description or Comments box, type comments or
information about this archive.
Installation and Maintenance Guide
Archiving and restoring data
1235