Step 29. Configure The Contact Management Framework Option - Nortel Contact Center Multimedia Installation And Maintenance Manual
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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October 2007
Step 29. Configure the Contact Management
Framework option
You must ensure that you select the Contact Management Framework option that
is appropriate for your contact center configuration. To do this, you must know
whether your contact center servers (Contact Center Manager Server, Contact
Center Manager Administration, and Communication Control Toolkit) are on
stand-alone servers, or co-resident.
Configuring the Communication Control Toolkit Console
Follow these steps to add the Nortel Communication Control Toolkit (NCCT)
Admin and NCCT Maintenance snap-ins only if you did not configure the
Communication Control Toolkit Console during Communication Control
Toolkit server installation.
1
Log on to the Communication Control Toolkit server.
2
Click Start > Run, type mmc at the prompt, and then click OK.
Result: The Console appears.
Installation and Maintenance Guide
Migrating Contact Center 6.0 to a new server
787
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