Step 7. Install Your Remote Support Access Tool - Nortel Contact Center Multimedia Installation And Maintenance Manual

October 2007
Step 7. Install your remote support access
tool
Nortel recommends that you install and configure a remote support access tool
before you install Contact Center Multimedia/Outbound so you can access
technical support during the installation procedure, if required.
Nortel personnel use pcAnywhere 11.5 as the preferred remote support access
tool. For information about how to install and configure the Host Only version of
pcAnywhere version 11.5 on the Contact Center Multimedia/Outbound server,
see "Installing pcAnywhere 11.5 as your remote support access tool," on page
892.
Alternatively, Nortel accepts Microsoft Remote Desktop Connection for
Administration as a remote support access tool for customers on a Windows
2003 platform. This alternative is provided for customers whose security policy
does not allow pcAnywhere or for customers who are using Microsoft Remote
Desktop Connection as the remote support tool for all computers on their
network. For details about enabling Microsoft Remote Desktop Connection for
Administration, see "Using Microsoft Remote Desktop Connection as your
remote support access tool," on page 904.
Nortel recommends that you install only one of the supported remote access
tools (pcAnywhere or Remote Desktop Connection) on the Contact Center
Multimedia/Outbound server.
Nortel provides guidelines for setting up remote support using a virtual private
network (VPN). For more information, see the Nortel Contact Center Planning
and Engineering Guide.
Installation and Maintenance Guide
Installing the Standby server
891