Required Database Information; Modes Of Operation - Nortel CC MIS User Manual

CC MIS
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Required Database Information

The CC MIS database needs information from the DMS-ACD tables
to setup
• the interface to the DMS-ACD
• the pools and subpools of the ACD
CC MIS must have the same definitions used by the DMS-ACD for
• new and existing pools and subpools
• X.25 links
• Network Operations Services protocol
You cannot change, add, or delete information in these ACD tables
through CC MIS. The CC MIS X.25 and Network Operation Services
(NOS) logon information must match the information in the DMS-
ACD tables to establish a connection to the DMS-ACD.
These DMS-ACD tables include
• NCSAPPL
• ACDMISPL
• ACDMISSP
• NOPADDR
• NOPAPPLN
ACD data link
In order for CC MIS to communicate with the DMS-ACD, the CC
MIS must establish datalink connections with the DMS-ACD over
which agent and call event messages can pass. An ACD datalink is
associated with one and only one ACD pool.

Modes of Operation

In Release 4, the data disks are divided into partitions, with each par-
tition having its own database. Operation modes are separate for each
partition and apply to local nodes. Partitions can operate in a training
mode, precut mode, or product mode. When the CC MIS system is
first installed, the partition is in a setup mode. Using multiple parti-
tions allows one partition to run in training mode while another parti-
tion is in product mode.
Release 5.2
297-2671-545