Nortel Contact Center Multimedia Installation And Maintenance Manual page 1208

Maintaining the database
The backup utility backs up only the database and, if you choose, the e-mail
attachment folders. It does not back up log files or the server operating system. If
desired, you can back up the log files when you back up your Multimedia
database using a third-party utility.
Follow your corporate policies to use a third-party utility to back up the
Windows operating system on your server.
Perform an immediate backup of the default database before you run Contact
Center Multimedia/Outbound.
The attachment upload size (Contact Center Multimedia Administrator
application) and the logging settings (Log Configuration) are not backed up by
the database backup process.
Creating the backup destination
You can back up the database to a file in one of the following locations:
a mapped drive on a network
a backup tape
On the network computer where you store the backup, you must do one of the
following:
ensure that your user account is in the same domain as the Contact Center
Multimedia server, or
create a new user that is in the same domain as the Contact Center
Multimedia server and log on as this new user
To back up your database on a mapped drive
1 On the network computer where you store the backup, do the following:
a. Create a folder named Backup.
b. Right-click the new folder, and then click Properties.
c. Click the Sharing tab.
1208 Contact Center Multimedia/Outbound
Standard 7.16