Configure The Terminal State - Nortel Contact Center Multimedia Installation And Maintenance Manual
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Configuring the Contact Center Agent Desktop
Configure the terminal state
You can configure the agent terminal to be in either idle or busy state when the
agent logs off of the Contact Center Agent Desktop.
1
In the Contact Center Multimedia Administration window, expand Contact
Center Multimedia.
2
Expand Agent Desktop Administration.
3
Double-click Agent Desktop Configuration.
4
Under Logoff Terminal State, select Idle or Busy.
5
Click Save.
1190
Contact Center Multimedia/Outbound
Standard 7.16
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