Nortel Contact Center Multimedia Installation And Maintenance Manual page 1324

Troubleshooting
Ensure that route points are configured in your contact center. For more
information about configuring route points, see Step 23. "Create route
points" on page 144.
Ensure that you have configured the e-mail and outbound configuration
settings correctly.
For configuration minimal contact type settings, see Step 36. "Start the
configuration tool" on page 206.
For information about configuring e-mail settings, see Chapter 11,
"Configuring e-mail settings and routing."
For information about configuring outbound settings, see Chapter 10,
"Configuring outbound settings and routing."
Check that the scripts are correct if you are not using the provided default
multimedia scripts. You can review the scripts in Contact Center Manager
Administration.
Check that the agent is in the skillset to which the contacts are routed. You
can assign the skillset in Contact Center Manager Administration.
Run the Server Setup Configuration on Contact Center Manager Server.
Select the Multimedia option in the Contact Management Framework
configuration on the Communication Control Toolkit server.
1324 Contact Center Multimedia/Outbound
Standard 7.16