Step 21. Confirm The Multimedia Services - Nortel Contact Center Multimedia Installation And Maintenance Manual

Installing the Standby server

Step 21. Confirm the Multimedia services

You can check the services on each server by opening the CCMM Service
Control Utility.
1 On each server, click Start > All Programs > Nortel Contact Center >
Multimedia Server > CCMM Services Control.
Result: The CCMM Service Control window appears.
2 Ensure the services are all running or stopped according to the table below.
3 If the service is not running or stopped, manually change the status of each
service.
4 Close the CCMM Services Control window.
The following table lists the services and their status on each server when Server
A is the Active server and Server B is the Standby server:
Service
Caché Controller for Nortel
CCMM Email Manager Service
CCMM License Service
CCMM Manager Client Service
CCMM OAM Service
CCMM Outbound Scheduler Service running
CCMM Starter Service
What is next?
If the Active server fails, see Chapter 9, "Changing the Active server," for
information about switching the Standby server to the Active server.
970
Server A Server B
running running
running stopped
running running
running stopped
running stopped
stopped
running running
Contact Center Multimedia/Outbound
Standard 7.16