Nortel Contact Center Multimedia Installation And Maintenance Manual page 1124

Configuring e-mail settings and routing
8 In the Rule Configuration Wizard, click Next.
Result: The Rule Configuration Wizard - Input Criteria window opens (if
you have selected more than one recipient mailbox).
Configuring rule inputs
Rules are automatically based on the recipient address; however, you can use
keyword groups and sender groups to define more detailed rules.
From the examples at the beginning of this section, consider the inputs for each
rule:
Adding Keyword groups to the rule
A keyword group is a list of words or a group of words that you can search in an
e-mail message. Keyword groups associate keywords and expressions
considered important by the contact center to be handled in a particular way—
assign a skillset, close the contact, or send an auto-response.
1124 Contact Center Multimedia/Outbound
Standard 7.16