Configure Skillsets - Nortel Contact Center Multimedia Installation And Maintenance Manual

Configuring outbound settings and routing

Configure skillsets

If you add skillsets in the Contact Center Manager Administration, and want to
use the skillsets to route outbound contacts, you must first configure a route
point for each skillset.
Assigning a route point to a skillset
1 In the Contact Center Multimedia Administrator application, expand
Contact Center Multimedia.
2 Expand General Administration.
3 Double-click Skillset Settings.
Result: The Skillset Settings window appears.
4 Select the skillset for which you want to assign a route point.
1074 Contact Center Multimedia/Outbound
Standard 7.16