Nortel Contact Center Multimedia Installation And Maintenance Manual page 1115

October 2007
To configure the output actions
1 In the Rule Name box, type the name of your rule. The name of your rule
must be unique.
2 In the Skillset box, select a skillset to assign the contact to if the contact
matches the rule.
Note: If you select This Rule will close the Contact, you must select a
skillset.
To configure a skillset, perform the following steps
a. Under Skillsets, click More.
b. Select the first skillset you use to route multimedia contacts.
c. Click Edit.
d. In the Route Point list, select the route point that you want to assign to
e. Click Save.
Result: The Edit Skillset window closes. In the Skillset Settings window, the
configured route point appears next to the skillset.
Installation and Maintenance Guide
Result: The Edit Skillset window appears.
the skillset.
Configuring e-mail settings and routing
1115