Nortel Contact Center Multimedia Installation And Maintenance Manual page 1330

Troubleshooting
Using Contact Center Multimedia Administrator controls
Not all Administrator controls are Unicode-aware. The following controls to not
accept Asian characters:
Auto-Responses: Attachment filename
Skillset Settings: Auto-signature Template filename
Rule Precedence: Exported rules filename
Certain error dialog boxes, which can render Asian characters as question
marks
For Auto-Response attachments, Auto-signature templates, Exported rules, the
name of the file must be in English when it is configured in the Administrator,
however, the content of the files can contain Asian characters.
1330 Contact Center Multimedia/Outbound
Standard 7.16