Nortel Contact Center Multimedia Installation And Maintenance Manual page 1598

Index
network connectivity
prerequisites for new Multimedia server
prerequisites for redundancy server
choosing
different locations for back ups
Citrix
configuring popup windows
,
hotdesking
232 1184
cleaning up Web Center Portal database
client applications
Contact Center Agent Desktop
clients
configuring log utility
hardware requirements
installing .NET Framework
installing CCMM_Security_Policy.msi
optional requirements
requirements on new server
software requirements
using thin
31
closed reasons
adding for e-mail
1137
adding for Web communications
creating for e-mail
creating Web communications
,
deleting
1139 1172
closing
contacts using rules
Multimedia Administrator
Patch Viewer
1201
codes
40593
1264
interpreting license
multimedia events
operating system event
Communication Control Toolkit
configuring
129
configuring console
connecting to server
importing Contact Center users
importing resources
importing TAPI terminals and addresses
importing workstations
interaction overview
mapping terminals to workstations
mapping users to addresses
1598
1294
908
1207
,
233 1184
296
27
1252
113
116
117
113
112
113
1170
1137
1170
222
205
1368
1341
1340
163
1319
171
171
183
31
187
191
mapping users to contact center users
mapping users to terminals
70
server description
server name changes
Communication Server 1000 switch
downloading information
components of
Contact Center Multimedia
rules
1099
computer name
synchronizing
conference
inactive troubleshooting
configuring
access to Outbound Campaign Management
Tool
active contact timer
attachment size
automatic text
callback timer
CDNs in CCMA
closed reasons
closed reasons for e-mail
Communication Control Toolkit console
Contact Center Manager Server
contact center users in CCMA
Contact Management Framework
contact types
custom fields
default delivery failure rule
default system rule
development server for Web CI
e-mail contacts overview
e-mail settings
e-mail text chat logs
encoding for outgoing e-mail
event to trap translator
external Web server
hotdesking
hotdesking popups in Citrix
idle time for outbound contacts
inbound attachment access
175
inbound attachment shared folder
inbound e-mail server
log file filters
mailboxes on e-mail server
Contact Center Multimedia/Outbound
Standard 7.16
193
36
1289
154
26
,
1383 1420
1321
238
1181
1183
1165
1182
144
1170
1137
129
141
224
1178
221
218
1146
200
1088
1166
1094
1255
, ,
213 250 615
,
232 857
,
233
1076
,
100 346
211
1247
124
195
163
163
1184
, ,
716 938
88