Nortel Contact Center Multimedia Installation And Maintenance Manual page 1160
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Configuring Web communications settings
4
Click New.
Note: You can follow the same procedure to change an existing Web-on-
hold URL. Click Edit to change an existing Web-on-hold URL tag.
Result: The New Web On Hold URL Group dialog box appears.
5
In the Tag box, type a name for the Web-on-hold group.
6
In the Description box, type a description for the Web-on-hold group.
7
In the Hold Time box, type the number of seconds to display each URL in
the Web-on-hold group on the customer Web browser.
8
In the Sequence box, type a number from 1 to 10 that represents the order
of the URL you are configuring.
9
In the URL box, type the URL that you want to display on the customer Web
browser.
10
Click Add.
11
After you add all of the URLs to the current Web-on-hold group, click Save.
1160
Contact Center Multimedia/Outbound
Standard 7.16
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