Configure Web-On-Hold Groups - Nortel Contact Center Multimedia Installation And Maintenance Manual

Configuring Web communications settings

Configure Web-on-hold groups

Web-on-hold is a Web page that is presented automatically to customers Web
browsers while customers are waiting for an agent to begin their text chat. You
can define the length of time that each URL appears on the customer Web
browser.
You can configure a Web-on-hold group of video clips (QuickTime) or audio
files (MPEG3) and Web pages to advertise a new product line. Web designers
can programmatically configure a particular Web-on-hold group for particular
business reasons. When the agent joins the conversation, the Web-on-hold page
is replaced with the live session and the session status is in progress.
Follow these guidelines for using Web-on-hold:
Web-on-hold URLs can include multimedia formats, such as video clips
(QuickTime) or audio files (MPEG3). However, the customer browser must
be capable of playing these formats. Any plug-ins needed to execute
multimedia files are the responsibility of the customer.
Nortel recommends that you use no more than 25 URLs in each Web-on-
hold group.
Creating a new Web-on-hold group
1 In the Contact Center Multimedia Administrator application, expand
Contact Center Multimedia.
2 Expand WebComms Administration.
1158 Contact Center Multimedia/Outbound
Standard 7.16