Create Autophrases For Skillsets - Nortel Contact Center Multimedia Installation And Maintenance Manual
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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October 2007
Create autophrases for skillsets
You configure autophrases by skillset. Agents can use the autophrases to insert
commonly used phrases in their text chat session instead of typing the responses.
Creating an autophrase for a skillset
1
In the Contact Center Multimedia Administrator application, expand
Contact Center Multimedia.
2
Expand WebComms Administration.
3
Double-click Auto-Phrases.
Result: The Auto-Phrases dialog box appears showing the Web
communications skillsets configured for your contact center.
4
Select the skillset for which you want to create the autophrases.
Installation and Maintenance Guide
Configuring Web communications settings
1153
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