Nortel Contact Center Multimedia Installation And Maintenance Manual page 1092

Configuring e-mail settings and routing
5 Click Set Mapping.
Result: The Outgoing E-mail Mapping window appears.
6 Do one of the following:
To send customer responses from an address specified for the skillset,
do the following:
To send customer responses from the address that the customer used,
do the following:
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Click Send both Agent-initiated Contacts and Customer
Responses from this E-mail address.
In the box, select the e-mail address for the outgoing e-mail. This e-
mail address must be defined as a mailbox on the E-mail Manager.
Click Respond to Customer Contacts with the Recipient address of
the original e-mail.
In the box, select the e-mail address for the outgoing e-mail for agent-
initiated e-mail messages. This e-mail address must be defined as a
mailbox on the E-mail Manager.
Contact Center Multimedia/Outbound
Standard 7.16