Reset Agent Passwords - Nortel Contact Center Multimedia Installation And Maintenance Manual

Configuring the Contact Center Agent Desktop

Reset agent passwords

The Agent Settings window shows the Agents configured for Multimedia in the
Contact Center. The window shows the Last Name, First Name, User Name, and
whether the password has been changed from the default password or not.
If the password is still the default, then the word Default appears in the Password
column of the Agents Settings dialog box. If the password has been changed by
the agent, then Configured appears in the Password column.
Resetting an agent password
1 Open the Contact Center Multimedia Administration window.
2 Expand Contact Center Multimedia.
3 Expand General Administration.
4 Double-click Agent Settings.
Result: The Agent Settings window appears.
5 Select an agent.
1176 Contact Center Multimedia/Outbound
Standard 7.16