Troubleshooting
To review the License Manager file
1
On the Start menu of your Contact Center Manager Server, choose All
Programs > Nortel Contact Center > License Manager > Configuration.
Result: The License Manager Configuration dialog box appears.
2
Click View Licenses.
Result: The CCMS Package Features window appears.
3
Check in the display window for the following licenses:
LM_MMP – if you are deploying a primary server
LM_MMS – if you are deploying a shadow server
LM_OB – if you are deploying an outbound server
Note: The entries in this display end with an N or C depending on whether
they are a Nodal or Corporate license type.
Additionally, if e-mail or Web agents are in the Contact Center, the display
window shows the following licenses:
LM_NET_EMA or LM_LOC_EMA (dependant on package type) – if you
are deploying e-mail agents
1304
Contact Center Multimedia/Outbound
Standard 7.16