Troubleshoot The Database - Nortel Contact Center Multimedia Installation And Maintenance Manual
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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October 2007
Troubleshoot the database
This section lists problems that can occur with the Multimedia database. It
suggests possible solutions.
Cannot access the database
If the system cannot access the database, perform the following tasks:
Ensure that the Multimedia services are running.
Ensure that you can connect to the database. For more information, see Step
9. "Verify the Multimedia database installation" on page 109.
Check the size of the database in the D:/cache.dat file. If the space is at the
maximum, archive the data in the database. For more information, see
Chapter 17, "Archiving and restoring data."
Installation and Maintenance Guide
Troubleshooting
1309
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