Nortel Contact Center Multimedia Installation And Maintenance Manual page 1234
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Archiving and restoring data
Starting the Archive utility
1
On the Windows Start menu, click All Programs > Nortel Contact Center
> Multimedia Server > CCMM Administrator.
2
Type your user ID and password.
3
Expand Contact Center Multimedia.
4
Expand Database Administration.
5
Double-click Archive/Restore Utility.
Result: The Archive & Restore Utility window appears.
6
Click an option on the toolbar for your archive. You can choose from:
Archiving by Outbound Campaign
Archiving by E-mail Rule (See "Archiving by e-mail rule" on page 1236.)
Archiving by Skillset (See "Archiving by e-mail rule" on page 1236.)
1234
Contact Center Multimedia/Outbound
Standard 7.16
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