Nortel Contact Center Multimedia Installation And Maintenance Manual page 1612

Index
E-mail Manager Memory Management
Migration
28
remote support access
V
verbosity
default log level
1247
in log files
1247
verifying
.NET Framework version
agent phonesets in TAPI
callback
282
client requirements
Contact Center Multimedia database
contents of License Manager registry
database installation on standby server
e-mail
284
installation of external Web server
License Manager service
licensing
1299
licensing type
1302
multimedia database
installation
107
Multimedia services started
Multimedia Starter service
request text chat
281
rules for routing e-mail
security policy
118
SMTP authentication
user names on the server
Web services
109
version
Symposium Web Center Portal
viewing
readme files for service updates
rules
223
visual alerts
1186
W
Web communications
administration
1163
assigning route points to skillsets
automatic text
1165
1612
1334
54
115
160
112
109
1300
947
279
226
, ,
353 723
1299
226
223
1284
1311
296
1200
1148
autophrases
1153
changing the URL sequence in Web-on-
hold
1161
closed reasons
1170
configuring mailbox
configuring outgoing mailboxes
configuring response addresses
configuring SMTP server
customer notifications
keep text chat sessions alive
life cycle of
1377
refresh time for text chats
text chat logs
1166
upgrading from SWCP 4.0
using page push URLs
Web-on-hold groups
Web customer interface
accessing
258
configuring production server
configuring properties for
displaying session timeout
logging off customers
logging on customers
registering new customers
requesting a scheduled callback
requesting a text chat
requesting an immediate callback
reviewing a customer's history
sending a password reminder
submitting HTML forms as e-mail
messages
271
updating customer details
updating customer logon credentials
Web pages
pushing
276
Web server
configuring
615
configuring development
installing
245
prequisites
243
requirements
243
Web services
verifying installation
Web site
53
creating customer
using text chat
275
Contact Center Multimedia/Outbound
Standard 7.16
247
1150
1152
247
1166
1164
1164
291
1155
1158
1146
277
273
261
259
258
268
265
269
263
272
262
263
250
109
279