Step 22. Confirm The Multimedia Services - Nortel Contact Center Multimedia Installation And Maintenance Manual

October 2007

Step 22. Confirm the Multimedia services

You can check the services on each server using the CCMM Service Control
Utility.
1 On each server, click Start > All Programs > Nortel Contact Center >
Multimedia Server > CCMM Services Control.
Result: The CCMM Service Control window appears.
2 Ensure the services are all running or stopped according to the preceding
table.
3 If the service is not running or stopped, manually change the status of each
service.
4 Close the CCMM Service Control window.
The following table shows the status of the services on each server when
Server A is the Active server and Server B is the Standby server:
Service
Caché Controller for Nortel
CCMM Email Manager Service
CCMM License Service
CCMM Manager Client Service
CCMM OAM Service
CCMM Outbound Scheduler Service running
CCMM Starter Service
What is next?
You are done. Your servers are now both running. Server A is the current Active
or Primary server, and Server B is the Redundancy or Standby server.
Installation and Maintenance Guide
Changing the Active server
Server A Server B
running running
running stopped
running running
running stopped
running stopped
stopped
running running
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