Step 9. Restore The Backup To Server A - Nortel Contact Center Multimedia Installation And Maintenance Manual
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Changing the Active server
Step 9. Restore the backup to Server A
Before you begin restoring your database, ensure that Server A is connected to
the network. You must start the CCMM License service, CCMM Starter service
and Caché Controller service, on Server A before beginning to restore the
database and e-mail attachments.
Starting the CCMM License Manager and CCMM Starter services
1
On Server A, click Start > All Programs > Nortel Contact Center >
Multimedia Server > CCMM Services Control.
Result: The CCMM Service Control window appears.
2
Under each of the following services, click Start.
CCMM License Manager
CCMM Starter
3
Click Exit to close the CCMM Service Control window.
Restoring the Multimedia database to Server A
1
On Server A, click Start > All Programs > Nortel Contact Center >
Multimedia Server > CCMM Administrator.
2
Type your user ID and password.
3
Click Login.
4
Expand Contact Center Multimedia/Outbound.
5
Expand Database Administration.
1040
Contact Center Multimedia/Outbound
Standard 7.16
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