Nortel Contact Center Multimedia Installation And Maintenance Manual page 1238
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Archiving and restoring data
1
On the Contact Center Archive & Restore Utility window, click
Archive\Restore Skillset.
2
Click the Archive Skillset tab.
3
Under the Skillset list, click a skillset that you want to archive.
Tip: Skillsets in the Skillset list marked with an asterisk are no longer in
service.
4
Click the right arrow to move the selected skillset to the list of items to
archive.
5
Repeat steps 3 and 4 for the number of skillsets you want to archive.
6
Under Archive Contacts closed on or before, click the last date for which
you want to archive contacts.
7
To include customer data for the contacts with the selected items, select the
Archive Customer Data check box.
8
In the Archive Description or Comments box, type comments or
information about this archive.
9
Under Archive Folder, type or browse to the folder where you want to store
the current archive. The folder location you choose for the archive must not
contain any other files.
1238
Contact Center Multimedia/Outbound
Standard 7.16
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