Use The E-Mail Manager Memory Management Utility - Nortel Contact Center Multimedia Installation And Maintenance Manual

Using serviceability tools
Use the E-mail Manager Memory Management
utility
You can use the E-mail Manager Memory Utility to perform maintenance and
diagnostic tools on the Multimedia server.
If an error occurs, record the error message, the system configuration, and the
actions taken before and after the error occurred. If the problem persists, contact
your Nortel customer support representative.
You can use the E-mail Manager Memory Management utility to change the
amount of memory allocated to the E-mail Manager.
The mechanism by which inbound e-mail messages are processed requires that
every e-mail message is held in memory for a brief time while it is decoded and
processed. This places a limit on the maximum size of a given e-mail message
that the E-mail Manager can handle.
The E-mail Manager Memory Manager ensures that memory limits are not
exceeded. This section describes how the memory manager calculates these
limits, and how to determine the maximum size e-mail supported.
Note: Large e-mail attachments may degrade the e-mail throughput.
Configuring memory allocation for e-mail
If you want the system to receive e-mail greater than 69 MB, then you must
configure the memory allocation for e-mail messages. By default the system
cannot process e-mail messages that are greater than 69 MB.
To configure the memory allocation for e-mail
1 Browse to C:\Program Files\Nortel\Contact Center Multimedia/
Outbound\Multimedia Server\Email Manager\Utilities\EmailMemory.exe.
2 Double-click EmailMemory.exe.
Result: The Memory Allocation window appears.
1334 Contact Center Multimedia/Outbound
Standard 7.16