Nortel Contact Center Multimedia Installation And Maintenance Manual page 1596
Nortel contact center multimedia software: user guide
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Also See for Contact Center Multimedia:
- User manual (282 pages) ,
- Release note (88 pages) ,
- Scripting manual (812 pages)
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Index
configuring users
141
general functionality
importing scripts
148
importing users from
interaction overview
logging on
132
server name changes
starting Outbound Campaign Management
Tool
239
tool description
28
troubleshooting
1310
agent applications
cannot log on
1317
connecting to NCCT server
invalid credentials
problems with logging on
reconfiguring passwords
troubleshooting Internet Explorer
Agent Desktop
cannot log on
1320
description
27
hotdesking
1184
logging on
237
port requirements
summary
35
troubleshooting logging problems
agents
adding in CCMA
142
cannot log on
1320
configuring phonesets for
configuring user accounts
contacts routed to incorrect
,
hotdesking
232
857
licensing
30
resetting passwords
verifying phonesets
Windows user accounts
allocation of memory for e-mail messages
alternate installations
antivirus software
1261
applications
Contact Center Agent Desktop
Multimedia Administrator
Outbound Campaign Management Tool
applying
security templates in a domain
1596
36
171
31
1289
1319
1319
1320
1318
1325
1277
1317
122
123
1323
,
1176
1318
160
123
48
27
28
1269
applying security policy
archive files
name
1236
viewing
1231
archiving
creating new file
e-mail rules
outbound campaigns
problems with
recovering
restoring
1240
skillsets
1237
asian characters
Asian languages
assigning
agents to skillsets
deleting skillset-to-agent
route points to e-mail skillsets
route points to outbound skillsets
route points to Web communication
skillsets
associating
Multimedia server for reporting
terminals to workstations
users to addresses
users to contact center users
users to terminals
attachments
adding to auto-responses
backing up folders
choosing different location
configuring the size of
locations
1086
monitoring disk space for
problems with archiving
size of
1335
audible alerts
audience of this guide
1334
authentication for SMTP
auto-acknowledgements
about
1116
problems with
automatic text
configuring
26
Customer Label
Initial Message
Contact Center Multimedia/Outbound
Standard 7.16
1272
,
1237
1234
1236
1235
1326
1244
1313
1289
410
413
1080
1148
,
187
463
,
,
191
467
815
195
,
,
193
469
817
1118
1206
88
1183
1205
1326
1188
25
1283
1316
1165
1166
1165
1074
151
,
,
471
819
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