Nortel Contact Center Multimedia Installation And Maintenance Manual page 1318

Troubleshooting
You have not exceeded the number of Agent Desktop or Outbound
Campaign Management Tool licenses in your Contact Center. For more
information, see Appendix B, "Feature licensing."
Agent does not remember password
If you are required to reset an agent password, you can use the Multimedia
Administrator application on the Contact Center Multimedia server to reset the
password to the default setting.
The default agent password is the agent ID.
1 Open the Contact Center Multimedia Administration window.
2 Expand Contact Center Multimedia.
3 Expand General Administration.
4 Double-click Agent Settings.
Result: The Agent Settings window appears.
5 Select an agent.
1318 Contact Center Multimedia/Outbound
Standard 7.16