Step 16. Configure The External Web Server - Nortel Contact Center Multimedia Installation And Maintenance Manual

Changing the Active server

Step 16. Configure the external Web server

If you have an external Web server in your contact center, you must update two
files and remove the cached files.
The following procedure describes how to perform the update for .jsp files with
Apache Tomcat. If you are using a different servlet engine (for example, JRun or
WebLogic), or a different technology (ASP.NET), you must use the standard
procedures for your environment.
The folders CI_Sample_Website and WebComms are the folders in the sample
customer Web installation. Your custom interface folders can use different
names. Ensure that you use the folder names in your installation to locate the
web.xml and .jsp files. For more information, see Appendix , "Using the Web
communications customer interface."
1 Stop Apache Tomcat using the following steps:
a. On the Start menu of your external Web server, click All Programs >
b. Right-click Apache Tomcat service, and click Stop.
c. Close the services window.
2 On the external Web server, navigate to the folder
..\webapps\CI_Sample_Website\WEB-INF.
3 Open the web.xml file in Notepad or another text editor.
4 Locate the text string <param-name>CCMM_HOSTNAME</param-name>.
The following text string is <param-value>Server B</param-value>, where
Server B is the name of your Standby server.
5 In the <param-value> line, replace the name of the Active server with the
name of the Standby server. You are replacing the name of Server B with
the name of Server A.
6 Save the file.
7 Close the file.
8 On the external Web server, navigate to the folder
..\webapps\WebComms\WEB-INF.
9 Open the web.xml file in Notepad or another text editor.
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Administrative Tools > Services.
Contact Center Multimedia/Outbound
Standard 7.16