Nortel Contact Center Multimedia Installation And Maintenance Manual page 1605

October 2007
verifying database installation
verifying Web services
Multimedia Administrator
closing
205
logging on
204
Multimedia client service
stopping
1192
Multimedia database
about
26
backing up
1206
troubleshooting
1309
Multimedia server
adding to Contact Center Manager
Administration
events
1341
implementing reporting functionality
multiple mail servers
N
NET Framework
installation prerequisites
installing
116
verifying current version
network
mapping drives for backup folders
network connectivity
network domains
applying security templates
new features
Agent Desktop
35
Outbound Campaign Management Tool
new Multimedia server
installing
71
installing service updates
new server
checking prerequisites
no agent
1320
Nodal licensing
1302
Nortel Web site
53
O
OAM service
stopping
1192
Installation and Maintenance Guide
, ,
107 353
109
150
151
216
115
115
,
1018
1294
1269
79
70
OCMT
723
See Outbound Campaign Management Tool
ODBC
1310
creating DSN
port requirements
testing connection
office hours
1116
Open Queue
enabling
127
feature description
opening
log configuration utility on client
Multimedia Administrator for the first
time
operating system
backing up
event codes
requirements
Operating Systems, configuring locales
Operations and Administration Maintenance
service
optional requirements on clients
outbound attachment folders
configuring shared
copying
393
outbound attachments
1208
configuring access
Outbound Campaign Management Tool
configuring access
port requirements
prequisites
problems logging on
34
starting
239
outbound campaigns
archiving
1235
outbound contacts
assigning route points to skillsets
configuring overview
idle time
1076
licensing
30
life cycle of
outbound e-mail server
configuring
Outbound Scheduler service
stopping
1192
outgoing e-mail
385
1278
1298
36
205
1208
1340
35
200
113
, , ,
94 340 537
, , ,
103 349 719
238
1277
237
1322
200
1373
212
1076
Index
1252
1289
710
941
1074
1605