Nortel Contact Center Multimedia Installation And Maintenance Manual page 1305

October 2007
LM_NET_WCA or LM_LOC_WCA (dependant on package type) – if you
are deploying Web communications agents
Note: You can also review these entries in the file D:\Nortel\lm\bin\plservrc
on the License Manager server. For example, if the file contains
hqvD950dcWZqbmxtoc3V3dnaC9uvNHk+WJlxtaimKiihIbkfyGG1Nw5OVl5
aWFg= # CCM 6.0 00:04:75:f8:0b:8d LM_MMPN (1) 60 secs, then the
existence of LM_MMPN indicates that Multimedia is licensed nodally.
ATTENTION
To add licenses to your current License Manager file
You must contact your distributor to upgrade your license. If your License
Manager file changes, you must stop and restart the Starter and License Manager
services on the Contact Center Multimedia server when the new license file is
installed.
Examine the License Manager log files
As a last step, you can look for any errors in the log files. If you are unable to
find or diagnose the cause of the errors, contact Nortel technical support.
1 On the License Manager server, review the log file specified in the registry
at HKey_Local_Machine\Software\Nortel\LM\Server\Logfile.
2 On the Contact Center Multimedia server, review the log file specified in the
registry key at HKey_Local_Machine\Software\Nortel\LM\Logfile.
3 On the Contact Center Multimedia server, review the CCMM Starter
Service log file specified in Nortel\Licensing\CCMMStartService.exe.config
in the variable logFilename.
Licensing grace period
If there is a communication error between Contact Center Multimedia and the
License Manager, normal operation of Contact Center Multimedia server can
run for a defined grace period. Normal operations such as shutting down the
server, starting up the server, or restarting the services do not affect the grace
period.
Installation and Maintenance Guide
If the license file does not contain the lines LM_MMP
or LM_MMS, then Contact Center Multimedia does
not work.
Troubleshooting
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