Nortel Contact Center Multimedia Installation And Maintenance Manual page 1232

Archiving and restoring data
Before you begin to archive your contacts, you must determine which type of
archive or restore you want to use.
ATTENTION
Shutting down the services
When an archive is performed, if any of the data waiting to be archive is updated
by an agent (for example, a closed contact is reopened), the archive utility
cannot delete the record and generates an exception. Nortel recommends that
you shut down all services while the archive is performed to eliminate the
archiving exceptions.
Shut down the services manually by following these steps:
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In the event that the data generated from an archive is modified
manually, the data may become corrupt resulting in the failure
of future restores based on the data. For this reason, Nortel
cannot support issues with the application arising from manual
modification of the data generated by the archive process.
Contact Center Multimedia/Outbound
Standard 7.16