Step 8. Confirm The Multimedia Services - Nortel Contact Center Multimedia Installation And Maintenance Manual

October 2007

Step 8. Confirm the Multimedia services

You can check the services on each server by opening the CCMM Service
Control Utility.
1 On each server, click Start > All Programs > Nortel Contact Center >
Multimedia Server > CCMM Services Control.
Result: The CCMM Service Control window appears.
2 Ensure the services are all running or stopped according to the table below.
3 If the service is not running or stopped, manually change the status of each
service.
4 Close the CCMM Service Control window.
The following table shows the status of the services on each server when
Server A is disabled and Server B is the Active server:
Service
Caché Controller for Nortel
CCMM Email Manager Service
CCMM License Service
CCMM Manager Client Service
CCMM OAM Service
CCMM Outbound Scheduler Service disabled
CCMM Starter Service
What is next?
Nortel recommends that you create a backup of Server B now. If you cannot
create a backup of Server B, you must schedule a backup as soon as possible.
After you back up Server B, note the current journal file and date of the backup.
Installation and Maintenance Guide
Changing the Active server
Server A Server B
stopped running
disabled running
stopped running
disabled running
disabled running
running
stopped running
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