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Nortel Agent Manuals
Manuals and User Guides for Nortel Agent. We have
3
Nortel Agent manuals available for free PDF download: Install Manual, Programmer's Manual, Supplementary Manual
Nortel Agent Programmer's Manual (94 pages)
Nortel Symposium Agent Software: User Guide
Brand:
Nortel
| Category:
Software
| Size: 0.94 MB
Table of Contents
Publication History
4
Table of Contents
5
Getting Started
7
About this Guide
8
Overview
9
Minimum System Requirements
11
Symposium Agent Data Flow
12
Setting up Triggers and Call Rules
15
Setting up a Keystroke Call Trigger
16
Setting up a DDE Trigger
21
Setting up an OLE Trigger
24
Setting up a Call Rule
34
Setting up a Call Rules Group
37
Using Agent Compass
39
Chapter 3 Using Agent Compass
40
Symposium Agent Data Flow in Agentcompass
40
Query Strings
41
Web Server Setup
43
Client Setup
44
Setting up an Agentexplorer Call Trigger
45
Setting up and Enabling Agentcompass Call Rules
47
Setting up Telephony-Enabled Tabs for Agents
48
Testing the Call Rule
50
Getting Started with Symposium Agent Reporting
51
Overview
52
Before You Start
53
Configuring the Database Access
54
Defining an ODBC System DSN
58
Database Entity Relationship Diagram
61
Data Dictionary
63
User Session
67
Field Descriptions
68
Sample Report Using Crystal Reports
76
Outbound Dialing Using Symposium Agent
81
Dial Feature
82
Active Server Page Examples
84
Chapter 6 Active Server Page Examples
85
Introduction
85
An Active Server Page Sample (NNWEB.ASP)
86
Sample Source for Switchboard.asp
88
Sample Source for Flowers.asp
89
Sample Source for Pizza.asp
90
Sample Source for Unknown.asp
91
Programmer's Guide
94
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Nortel Agent Install Manual (124 pages)
Nortel Symposium Agent Software: Install Guide
Brand:
Nortel
| Category:
Software
| Size: 1.53 MB
Nortel Agent Supplementary Manual (28 pages)
Supplementary Technical Information
Brand:
Nortel
| Category:
Software
| Size: 0.24 MB
Table of Contents
Upgrade Overview
2
Server Location
14
Server Platform
14
Client PC Support
15
Telephone Set Support
15
Hardware Compatibility Policy
15
Hardware Guidelines
16
Recommended Server Configuration
16
Minimum Hardware Requirements
16
Backup, Disaster Recovery, and Solution Redundancy
16
Third-Party Software Guidelines
17
Utility-Class Software
18
Utility Applications Guidelines
18
Antivirus Software Guidelines
18
Pcanywhere Guidelines
19
References and Related Documents
28
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