Nortel Contact Center Multimedia Installation And Maintenance Manual page 859

October 2007
3 Double-click Agent Desktop Configuration.
4 If you are working in a Citrix environment, select the Prompt for
WorkStation check box.
5 Click Save.
Using hotdesking in the Contact Center Agent Desktop
When working in a Citrix environment, if both hotdesking options are set to 1,
then agents can enter a string that uniquely identifies their workstation. You
must create the workstation name in the Communication Control Toolkit, and
map a terminal to that workstation. For information about creating and mapping
resources, see the Communication Control Toolkit Installation and Maintenance
Guide.
Installation and Maintenance Guide
Migrating Contact Center 6.0 to a new server
859